Terms & Conditions

TERMS & CONDITIONS

Last updated: September 9, 2026

By booking, purchasing, or participating in a ski or snowboard lesson, training session, simulator session, or other service offered by Snowlike Studio, you agree to the following Terms & Conditions.

1. Booking & Payment

All appointments should be booked through Snowlike Studio’s official online booking system or arranged directly with Snowlike Studio.

A booking is confirmed only after any required payment has been successfully processed.

Pending transactions, authorization holds, failed or declined payments, or payment reference numbers do not constitute completed payment or a confirmed reservation.

Customers are responsible for reviewing the selected service, date, time, participant information, and package before completing a booking.

2. Cancellations & Rescheduling

If you cancel or request to reschedule at least 6 hours before your scheduled session, you may reschedule the session or request a refund in accordance with our Refund & Cancellation Policy.

Cancellations made less than 6 hours before the scheduled session are non-refundable.

Snowlike Studio may, at its discretion, allow a late-cancelled session to be rescheduled in exceptional circumstances, but approval is not guaranteed.

To cancel or reschedule, please contact Snowlike Studio as soon as possible.

Phone/Text: (224) 201-3767
Text messages are preferred for the quickest response.

3. No-Shows & Late Arrivals

Failure to attend a scheduled session without prior notice will be considered a no-show. No-show sessions are non-refundable.

If the session was purchased as part of a package, a no-show may be deducted as one used session.

Clients should arrive on time. Late arrival may result in a shortened session so that appointments scheduled afterward are not affected. The session will still end at the originally scheduled time.

Significant lateness may result in forfeiture of the session without refund.

4. Lesson & Training Packages

Snowlike Studio may offer packages containing multiple ski or snowboard lessons or training sessions.

Package validity begins on the date of purchase:

  • 4-session packages are valid for 2 months
  • 8-session packages are valid for 3 months

All sessions must be completed within the applicable validity period.

Unused sessions expire at the end of the package validity period unless Snowlike Studio has approved an exception in writing.

Refund requests for unused package sessions are subject to the Snowlike Studio Refund & Cancellation Policy.

Packages may not be transferred to another person without prior approval from Snowlike Studio.

5. Liability Waiver Requirement

Every participant must have a completed and signed Agreement & Liability Release on file before participating.

Participants age 18 or older must complete the adult waiver.

For participants under age 18, the appropriate minor participant waiver must be completed and signed by a parent or legal guardian.

Forms may be downloaded and completed in advance or completed as otherwise directed by Snowlike Studio.

A participant who does not provide the required signed waiver will not be permitted to participate.

6. Participation & Safety

Skiing, snowboarding, simulator training, physical exercise, and related activities involve inherent risks.

Participants are responsible for following all safety instructions provided by Snowlike Studio instructors and staff.

Snowlike Studio reserves the right to stop or refuse participation when reasonably necessary for safety, inappropriate behavior, equipment misuse, or violation of studio policies.

Participants should inform the instructor of relevant limitations that may affect safe participation.

7. Children & Minors

Parents or legal guardians are responsible for providing accurate information when registering a minor.

A parent or legal guardian must complete required waivers and consents for participants under 18.

Age, skill level, physical readiness, and other factors may affect which lesson or training format is appropriate for a participant.

8. Equipment & Studio Property

Participants must use Snowlike Studio equipment and facilities only as instructed.

Intentional misuse, reckless behavior, or damage caused by failure to follow instructions may result in termination of the session and may make the participant responsible for resulting damage where permitted by law.

9. Studio-Initiated Cancellations

Snowlike Studio may occasionally need to cancel or reschedule a session because of equipment issues, instructor availability, safety concerns, facility conditions, emergencies, or other unforeseen circumstances.

If Snowlike Studio cancels a session, the customer will be offered:

  • a replacement session or rescheduling at no additional charge, or
  • a refund for the affected session.

10. Refunds

Refund eligibility is governed by our Refund & Cancellation Policy.

Refunds are not normally provided for:

  • cancellations made less than 48 hours before a session;
  • no-shows;
  • forfeited sessions due to excessive lateness;
  • expired unused package sessions;
  • sessions terminated because of serious safety or policy violations.

Approved refunds will generally be returned to the original payment method where possible.

11. Online Booking & Third-Party Services

Snowlike Studio may use third-party platforms to provide online booking, payment processing, communications, embedded media, or other services.

Use of those services may also be subject to the third-party provider’s own terms and privacy policy.

Snowlike Studio is not responsible for temporary interruptions or technical problems originating from a third-party platform.

12. SMS & Communications

Snowlike Studio may use text messages for service-related communications such as:

  • appointment confirmations;
  • reminders;
  • schedule changes;
  • cancellations;
  • important customer-service information.

Promotional or marketing text messages will be sent only where appropriate consent has been provided.

Message frequency may vary. Standard message and data rates may apply according to your mobile carrier.

You may opt out of eligible SMS communications by replying STOP.

For assistance, contact:

(224) 201-3767
Text messages are preferred for the quickest response.

13. Chargebacks & Payment Disputes

If you believe there is an error involving a payment, booking, or service, please contact Snowlike Studio first so that we have an opportunity to investigate and resolve the matter.

Submitting a fraudulent or improper payment dispute or chargeback may result in refusal of future services.

Nothing in these Terms limits any payment-dispute rights available to a customer under applicable law.

14. Privacy

Information collected through bookings, forms, communications, and use of the website is handled in accordance with our Privacy Policy.

15. Changes to These Terms

Snowlike Studio may update these Terms & Conditions when business practices, services, booking procedures, or legal requirements change.

The current version will be published on this website with the most recent update date.

16. Acceptance of Terms

By completing a booking or purchase, and where applicable selecting a checkbox acknowledging these Terms, you confirm that you have read and agree to these Terms & Conditions.

17. Contact Snowlike Studio

Snowlike Studio
636 Remington Rd, Unit C
Schaumburg, IL 60173

Phone/Text: (224) 201-3767
Text messages are preferred for the quickest response.

Website: snowlikestudio.com